Refund & Return Policy

We want every customer in the United States and Canada to be happy with their MemoHoney™ experience. This policy explains how refunds and returns work for orders placed through the secure checkout page linked from this website.

1. Satisfaction Guarantee

Every order placed at checkout is covered by the satisfaction guarantee displayed on the order page at the time of purchase. The guarantee terms, including the return window (commonly 60 or 90 days from delivery, depending on the promotion selected), are shown prominently before payment and in your order confirmation. Those terms govern your purchase.

2. How to Request a Refund

• Step 1 — Contact us. Email contact@nutrafame.com or message us on Telegram (@shubhammalva) or WhatsApp (+91 70555 67447) with your order number, the email used at checkout, and the reason for your request.
• Step 2 — Follow the instructions. We will confirm your eligibility under the guarantee and provide any return or disposal instructions, plus a return authorization if required.
• Step 3 — Receive your refund. Approved refunds are issued to the original payment method. Depending on your bank or card issuer, refunds typically appear within 5–10 business days of processing.

3. Eligibility Conditions

• Refund requests must generally be made within the guarantee window shown at checkout.
• Bottles are commonly required to be returned (or, in some promotions, need not be returned — follow the instructions we send you), and we may ask for the order number as proof of purchase.
• Shipping fees, where charged separately, may be non-refundable unless required by law.
• Refunds cover the product price; duplicate orders placed by mistake are refundable when reported promptly before shipment.

4. Damaged, Defective or Missing Orders

If your order arrives damaged, if a bottle is defective, or if items are missing, contact us within 7 days of delivery with your order number and, where possible, a photo of the issue. We will arrange a replacement or a refund in line with the checkout provider's terms at no cost to you.

5. Shipping Costs and Canadian Deliveries

Return shipping instructions are provided with each approved request. For Canadian customers, any return shipping charges are the customer's responsibility unless the return is due to our error (damaged, defective or incorrect items).

6. No Hidden Subscriptions

MemoHoney is sold as a one-time purchase on this website. There is no auto-ship or recurring billing program. If you ever see an unexpected recurring charge related to your order, contact us immediately and we will investigate and resolve it with the checkout provider.

7. Chargebacks

Before filing a chargeback with your bank, please give us the chance to help — most issues are resolved faster through a direct refund request. Unwarranted chargebacks may be disputed with documentation of the order and delivery.

8. Contact

Email: contact@nutrafame.com
Telegram: @shubhammalva
WhatsApp: +91 70555 67447

Our team is happy to help customers in the US and Canada with any refund, return or order question — no question is too small.